Condon is one of the co-founders of Rackspace. He spends most of his time with customers learning about what Rackspace does well, what might be improved upon, and how to expand products and services to better serve Rackspace customers. He also works toward aligning the company's service offerings with the changing IT landscape. Throughout his tenure at Rackspace, Condon has held numerous leadership positions in marketing, customer care, and business development and has helped champion Rackspace's unique flavor of customer service, Fanatical Support®. Condon attended both Trinity University and Santa Clara University. He received a BA in Finance from Santa Clara University.