Christopher Smith is executive vice president and head of Global Operations at MetLife. In this role, Smith oversees operations with over 100 million customer touchpoints annually across all of MetLife's markets, and leads employees responsible for claims, new business and underwriting, policy administration, global shared services and lean management. Smith began his career at MetLife in 1992. Before being selected to lead the newly- formed Global Operations group in 2013, he was the chief of staff to Steven A. Kandarian, MetLife chairman, president and CEO, while simultaneously serving as chairman of the board of MetLife Foundation. Earlier, he served as chief enterprise strategy officer, and also held roles in the group insurance and investments business lines. Smith holds a bachelor's degree in economics from Drew University and an MBA in computer and information systems from Rutgers University. He also holds a Chartered Financial Analyst designation.