Kay Jones received her BSIB in International Economics & Logistics from Sam Walton College of Business, University of Arkansas. Prior to joining Rackspace, she was an Operations Manager for MGIC/Union Planters Bank – Wholesale Mortgage Division, where she first cut her teeth on building human process for the purposes of great customer & employee experiences.

Kay joined Rackspace in 2005 and led many SMB & Enterprise Support Teams, while also coaching Leaders & Rackers on critical topics such as leadership development, career development and organizational development. Kay is currently responsible for providing Rackers and Leaders with strategic guidance around the Career and Organizational Development objectives within the Engine Room business unit.