Madhav Gopal is Exec. Director, Business Operations at Comcast Cable. He leads efforts for Comcast's Home Security and Automation product (Xfinity Home) around Business Optimization and process enhancement to transform the customer experience and foster revenue growth. He also leads overall efforts for the Business Operations team around Cloud (AWS) migration, for both the Comcast subscriber base as well as syndication partners.
In his previous role at Comcast, Madhav lead Production Support within Comcast’s Technology & Product Development organization. He was responsible for supporting products such as the X1 Platform and Cloud TV which represents the next generation of video products and services. Madhav’s team was responsible for end-end support of the various components being deployed, from the completely re-designed Set-Top Box (STB), web and mobiles apps to the bleeding-edge cloud-based services.
Prior to joining Comcast six years ago, Madhav worked as a lead consultant at Deloitte Consulting and PriceWaterhouseCoopers. In this role, he provided technology consulting and risk management services in the Cable, Telecommunications, and Technology industries, with a record of facilitating change across the enterprise and helping clients with diverse business problems.