By Chris Heivly, Managing Director at Build The Fort and Startup Community EIR @ Techstars
I recently returned from Istanbul, where I spent time with startup founders, investors, government leaders, and community builders discussing what it takes to accelerate a startup community. It was very clear to me that they are very passionate about driving Istanbul forward.
In preparation for my keynote speech, the pre-dinner, and post-speech conversations, I thought long and hard about what style to adopt. I am typically a hit-em-hard, truth-speaker, delivered with a kind heart and authenticity, as I have been in their shoes, regardless of the role.
You see, I cannot fully understand what is happening in Turkish entrepreneurship.
I am not from Turkey. I've never built a company in Turkey. I don't fully understand every economic, political, or cultural challenge unique to the country. And I would never pretend otherwise.
But after working with startup communities across dozens of countries and hundreds of cities, I've learned something important.
Every ecosystem develops its own hidden norms (inside the system) — the unwritten rules that determine how people meet, how people interact, and who gets access. These norms rarely appear in a strategic plan or economic development report, yet they influence almost every outcome.
During my conversations in Istanbul, I found myself coming back to three incredibly simple questions.
In healthy startup communities, introductions happen freely. Someone meets a founder and immediately thinks, "I know two people you should meet."
No committee.
No permission required.
No expectation of something in return.
People simply open their networks because that's what community members do.
In weaker ecosystems, introductions become currency. Every connection feels guarded. Access becomes transactional instead of generous. Over time, entrepreneurs learn that relationships are something to be earned rather than easily shared.
This one seems almost trivial until you watch it happen.
Does someone respond to an email with, "How about coffee next week?"
Or do they respond with three layers of assistants, scheduling hurdles, and vague promises to reconnect in a few months?
Fast-moving startup communities create momentum. They also reduce friction. They understand that speed matters. Quick conversations create unexpected opportunities, partnerships, investments, and friendships.
Slow communities unintentionally create barriers that discourage the people they hope to support.
This may be the biggest signal of all.
Is it always the same familiar faces?
The same investors that have been around forever.
The same successful founders who frankly grew their company so long ago that their experiences are not relevant today.
The same institutional leaders.
Or does someone intentionally ask, "Who isn't in this room that should be?"
The strongest startup communities continually refresh their network. They make space for first-time founders, underrepresented entrepreneurs, young leaders, and people with unconventional backgrounds.
The fascinating thing is that none of these questions requires millions of dollars, an innovation center, or another strategic plan.
They simply require intentional behavior.
Culture isn't created through mission statements.
Culture is created by thousands of tiny decisions repeated every day.
If you optimize for the right answer to those three questions long enough, you'll find yourself building something much larger than you ever anticipated.
Chris is one of the nation’s leading experts on launching startups and has been dubbed the “Startup Whisperer.” He co-founded MapQuest, is an angel investor, ran a corporate venture fund and 2 micro venture funds (directed over $75M), and was most recently SVP Innovation with Techstars. Chris just released his new book, The Startup Community Builder’s Field Guide for founders, investors and economic development leaders to better accelerate their ecosystem.